Privacy Policy

1. Information We Collect

Prometheus Strategic Solutions LLC ("PSS," "we," "us," or "our") collects information that you provide directly to us through our website, contact forms, and service engagements. This includes:

• Contact Information: Name, email address, phone number, and business name provided through our contact forms and intake processes.
• Business Information: Business type, revenue range, operational details, and service needs shared during consultations and onboarding.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources. This data is collected through standard web analytics and does not include personally identifiable information.
• Service Data: Data generated through the use of our products (e.g., DryTrace reports, NOVA system logs) as necessary for service delivery.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our automation services, SaaS products, and consulting engagements.
• Communication: To respond to your inquiries, send service updates, and provide technical support.
• Billing: To process payments and manage your account.
• Improvement: To analyze usage patterns and improve our products and services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Services

In the course of providing our services, we may share your information with the following categories of third-party service providers:

• CRM & Marketing: GoHighLevel (GHL) for customer relationship management and communication workflows.
• Payment Processing: Stripe for secure payment processing. We do not store credit card information on our servers.
• Productivity: Google Workspace for email and document management.
• AI Services: OpenAI API for powering AI-driven features within our products. Data sent to AI providers is used solely for processing and is not used to train third-party models.

Each third-party provider operates under their own privacy policy. We recommend reviewing their policies for additional detail on data handling.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Contact form submissions are retained for the duration of any active engagement and for up to two (2) years after the last interaction.
• Service data is retained for the duration of your subscription and for thirty (30) days after termination, unless you request earlier deletion.
• Billing records are retained as required by applicable tax and accounting regulations.

5. CCPA Compliance (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• No Sale of Data: We do not sell personal information as defined by the CCPA.

To exercise your CCPA rights, contact us at riley@prometheusss.com. We will respond within 45 days.

6. GDPR Compliance (EU Visitors)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Lawful Basis: We process your data based on legitimate business interest (service delivery) and consent (form submissions).
• Data Subject Rights: You have the right to access, rectify, erase, restrict processing, and port your personal data.
• Data Transfers: Your data may be transferred to and processed in the United States. By using our services, you consent to this transfer.

To exercise your GDPR rights, contact us at riley@prometheusss.com.

7. Cookies

Our website uses minimal cookies necessary for basic functionality. We do not use advertising or tracking cookies. If we implement analytics in the future, we will update this policy and provide appropriate notice and opt-out mechanisms.

8. Your Rights

Regardless of your location, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent for data processing at any time.
• Lodge a complaint with a supervisory authority if applicable.

9. Contact for Data Requests

For any privacy-related questions, data access requests, or concerns, please contact:

We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days.